A Bill of Rights for Social Media Sites?

Should we have a Bill of Rights for social media sites? It’s something we need to consider as these software become integral parts of our daily communications.

Some might say such a document isn’t needed, that we aught to take a buyer-be-ware approach.

But I would argue that the core issue of the privacy threats of new media isn’t really Privacy, but rather Dignity.

Having to go through fifty steps to set your privacy settings is undignified, even if your privacy is ensured.

So, if we value human dignity, we aught to consider standards of Dignity. A Bill of Rights, even if unenforceable, may at least remind us of the disturbing force of social technologies.

What’s your take?

Healthcare Uses of Social Media

Last week I presented at the Social Media Plus Summit and discussed the importance of understanding the nature of emerging media before just jumping into the latest craze.

Healthcare adoption of emerging technologies (not just new media) needs to be done with a robust understanding of them in accordance with strategic visions. Privacy isn’t the only consideration in healthcare: dignity, content, information and excellence in communication and community-building are just a few of the others.

I wanted to go beyond that typical social media hype and give a deep view of what’s needed in healthcare communications. Included are some slides on how Information and Content related with each other in order to provide true empowerment for patients.

You can view my presentation below or over here (there’s also another copy here).

Too often, organizations and industries attempt to integrate new technologies without delving deeper into their ramifications, possibilities and limits. As a result, they often run into trouble and then back away, leaving internal champions frustrated. Understanding is the first step toward doing. Paradoxically, though, with emerging technologies you need to do a bit of both at the same time.

If you would like to see me speak to your organization or help conduct personalized workshops and bring some perspective and orientation on process design, email or call me: info@CareVocate.com – 484-372-0451.

A Question Concerning the Ethics of Social Media Presence

Facebook Business Solutions
Image by davemc500hats via Flickr

Question: If, as CEO of a company, you personally and passionately oppose Facebook’s Privacy policies and methods, would you withhold having any presence on the site, regardless of what it may cost you?

I’m an advocate for intelligent adoption of emerging technologies and media for individuals, non-profits and businesses. I believe they can be useful, pliant and remarkable tools as part of larger internal and external strategies. But I also believe that the uses of these media need to be integrated in accordance with the specific needs and resources of an enterprise within the larger contexts of what it means to do business.

But one matter is often overlooked, which is what I raised in the question above. What if you believe that a particular medium is run by a company who – in your eyes – has questionable or no ethical standards? Would you shrug off the matter and ultimately decide that you need to reach your customers on Facebook or Twitter or on any other medium which you don’t own and have no say in?

After all, when you set up a Facebook Page, you’re effectively entering a business relationship with Facebook – even if you don’t run ads or otherwise cut a check. Just as any smart and ethical executive would question entering a partnership with an un-trustworthy vendor, shouldn’t executives similarly consider the trustworthiness of the companies who run media sites?

I won’t answer the question here. But I would suggest, that executive leaders (and agencies) fully understand not only the properties of the media companies they use but also the ethical values and practices those companies employ.

We are living in a time when leaders must possess a minimal understanding and proficiency of emerging media. That entails not only a technical understanding of them but also an ethical wisdom and awareness.

Given Facebook’s changing policies with respect to Privacy, Healthcare executives must especially be pondering this question. As my friend Faisal Qureshi aptly stated:

@PhilBaumann if you're a Healthcare CEO you need to be thinking long and hard about using #fb in your marketing mix. #hcsm

@PhilBaumann if you're a Healthcare CEO you need to be thinking long and hard about using #fb in your marketing mix. #hcsm

Companies, and the agencies that advise them, must never forget the fundamental dividing difference between traditional media (print, radio, TV) and emerging media (Twitter, Facebook, Blogs, Forums): the former are hardware while the later are software. Hardware is relatively static and straightforward. Software, on the other hand, is pliant, elusive and unpredictable. Facebook isn’t a as much a medium as it is software. Thus the ethical thinking on media like Facebook, must take this key difference in mind.

Of all of the technologies which¬† our species has brought forth into the world, perhaps it’s the Question Mark which is our crowning achievement. And with that, I repeat my question to you:

If, as CEO of a company, you personally and passionately oppose Facebook’s Privacy policies and methods, would you withhold having any presence on the site, regardless of what it may cost you?

Reblog this post [with Zemanta]