After listening to the webinar presented by authors Chjarlene Li and Josh Bernoff of groundswell: winning in a world transformed by social technologies, I have more faith that more of Corporate America will embrace the promises of the new marketing approaches possible with Web 2.0. Groundswell offers a good segue into social marketing for businesses that have yet to catch up.
I listed some of the key points the presenters made over at ReadWriteWeb. Essentially, they advocate an approach to marketing that emphasizes people first followed by clear objectives with an intelligent strategy using appropriate technology. Their acronym for this approach is POST. (I guess when you blog, your POSTs should keep these steps in mind–not a bad meme for blogging general by the way.)
They also discussed the analogues of the roles of traditional marketing with the objectives of groundswell:
- Research by listening to your customers on your blogs, forums, groups, etc.
- Market by talking with your customers on your chosen web platforms
- Sell your products or services by energizing your customers
- Support your efforts and customers with the right kinds of supporting technlogies
- Develop your business needs by embracing your customers through the new platforms
All of this is common sense really. But Forrester Research, the firm that Charlene and Josh’s represent, provides a remarkable service to business executives who need to get up to speed with the merciless curve of change coming down on all enterprises.
I’d love to see more of the kinds of services emerge because those businesses which “get the web” (e.g. those who “get” Seth Godin’s attitude on marketing) will thrive. Heck, I’d love to get into this business myself because I really want to see the fundamental projects of capitalism and democracy succeed.
An acquaintance of mine recently attended a presentation by the Charlene and Josh and came away very impressed with their personable, approachable style and felt that her company could greatly benefit from what they have to say. Ultimately, successful adopters will realize the enormous potential offered by the socialization of billions of people and the dangers of misplaced attempts.
Groundswell is an excellent start for newbies and pros. I plan to offer a succinct review of their book in a future post. In the meantime please visit their sleek blog and start your groundswelling campaign the right way.